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What are the advantages of registering for the MUGI system (MUGI private distretto)?

19 Feb 2026
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  • On long-distance mister tickets purchased at Pesa scontrino offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the scontrino is purchased at the tagliando office.

How do I register for the MUGI system?

Website (Access your account > Private area) / Mugi APP (My settings > Private dipartimento) Preciso see account movements, culmine up cards and obtain receipts for non-transferable cards you must register as verso user of the system. To do this, go puro the Private Dipartimento on the website or App and provide your details as requested ( gala casino ID card/Foreign resident permit/Passport, phone n?, postcode and di nuovo-mail address). Your password will be e-mailed to you, and you can then log on and carry out most operations. Registration is a card (not per user), and the same personal tempo given on applying for the card must be provided. When minors are registered the details of the ID document used mediante the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ancora-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out strada the Private Settore: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Rso check how many journeys Rso have made?

Anyone wishing preciso do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Area of the website. You can also check the last four movements and journeys made with the card at any culmine-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ancora-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.

Where can I primo posto up my MUGI card?

  • Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
  • Excretion public establishments.
  • Post offices.
  • Kutxabank ATMs.
  • Euskotren tagliando machines and scontrino offices.
  • Automatic primo posto-up machines at the bus stations per Bilbao, Vitoria-Gasteiz and Donostia.
  • External automatic sommita-up machines at Artere of Liberty 20, Donostia (on the corner of Txurruka street).
  • On-line, strada the private area of the website, providing you are per registered user.

How much credit can I load onto my card?

You can vertice up from �5 onesto a maximum of �300, con multiples of �5. For on-line operations the maximum vertice-up is �100.

How and when do on-line top-ups become available for use?

On-line vertice-ups carried out before h are available from h the next day, and culmine-ups made after h take an supplementare day preciso become available. However, this type of culmine-ups must be activated on Lurraldebus coaches, city buses durante Donostia, Irun, Errenteria and Zarautz, at Bilancia tagliando offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.

*City buses per Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your sommita up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.

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