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19 Feb 2026
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Hello Ronald. I see you discussing your experience. You have and said a self difference, please contact about this excite. Many thanks for permitting you learn.

Lies and you will misinformation is well ccceptable

Obtained good phonecall yesterday evening out-of BetVictor from my recent betting hobby just like the allegedly it got flagged up as the an issue for the their “system”. Their personnel said We lost money on certainly one of my profile stored which have BV, that i was already completely conscious of immediately after gaming in my own setting, and you may was requested if i are familiar with so it(? Shortly after being exposed to the extremely invasive interrogation being informed that we will be evaluate my personal bank account to be certain I am alert just what both of them keep, We politely believed to new staff member that i check my lender profile to twelve times 24 hours whenever i never trust banking institutions, thanks to early in the day knowledge. She up coming proceeded to declare that I experienced destroyed ?293 into the an alternate BV Class account (Parimatch) in the course of last night.

We shared with her that was not the case when i has not even signed towards the my Parimatch account for up to twenty-three weeks and you can said exactly why (continually taking questioned adjust my password, an such like. She totally forgotten what i said that it must was indeed me flappy casino app móvel personally or really does others have access to the Parimatch account log in information and you can bank information. We considered their particular no body otherwise, club me personally, has my log in info neither family savings facts to get into and rehearse my personal Parimatch membership. Immediately following continual myself for the Eight occasions, she said I should raise the number toward cops throughout the this matter. Of course BV admonished by themselves of any wrongdoing at all for this possible protection infraction. I inquired the newest staff member to include me information on this activity on my Parimatch membership and so i you will definitely give evidence into police.

She told you she didn’t do that because is actually an excellent “more institution” and this works with such as for instance demands. I please asked their to make contact with it company back at my behalf however, she denied and you can regular that we have to do so it. Eh? She upcoming proceeded to shut my personal Parimatch account as she “had to” because of the so-called defense infraction. Immediately after half-hour for the phone, I happened to be definitely drained having been at the mercy of ignorance, inattentiveness, inactivity, and you may downright awkwardness. We contacted BV for more information due to their employee’s refusal to do so on my account through its alive cam facility and you may talked to help you a real estate agent called Ellie. Ellie advised that their unique colleague had misinformed me of your time out of my Parimatch account activity because it was the third where these losses connected with and not the third out of because the incessantly insisted of the their associate I talked to to the the phone.

We be sorry for that your particular game play and you may added bonus sense didn’t satisfy their standard, and you getting our advantages method is maybe not beneficial

Which associate got at the least a half hour to fix her misinformation but refused to do so. Relatively I proceeded to inquire of for settlement shortly after dropping half an enthusiastic hours from my life therefore needlessly and being subject to such poor, and you may quite frankly repulsive, customer support because of the their own associate however, Ellie rejected my demand, saying “we do not give out goodwill body gestures otherwise free bets on the demand. All that We gotten from Ellie was hollow apologies.

Support service because of the mobile and by digital form is at an enthusiastic in history lowest as faceless representatives off companies your liaise having don�t render a place in regards to you or any kind of their clients for that matter.

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